Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@loveforwhite.com. Please note that returns will need to be sent to the following address:

Love For White

C/o Indo Siam Textiles

A-407, Somdutt Chambers 1

5 Bhikaji Cama Place

New Delhi 110066

Ph: 09891218415,09818128660

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@loveforwhite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The following items are not eligible for return or refund 

• Washed and used articles.
• Customized orders.
• Mattress toppers both microfiber and feather down.
• Any products altered at the customers end.
• Articles on Sale.
• Incase of a second return by the same customer, a processing fees of 10% will be deducted from refund amount for processing charges.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

We will be happy to make a full refund (after deducting 5% payment transaction fees),which will be credited back into the credit/debit card or the bank account which was used for the purchase.

In case of exchange of products 5% payment process charges will not be levied. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@loveforwhite.com.