Returns

 

What is your Return Policy?

We want you to be delighted with your purchase but if you are not, you have a right to cancel and return your order within 14 days of receipt of your purchase as long as it is unused and unwashed.

Kindly note we do not have any return pickup facility. The return shipping has to be handled at your end and we will not be able to refund any postage/courier charges incurred by you.

We will be happy to make a full refund (after deducting 5% payment transaction fees),which will be credited back into the credit/debit card or the bank account which was used for the purchase.

In case of exchange of products 5% payment process charges will not be levied. 

How do I return something?

Please notify us by emailing us at returns@loveforwhite.com within 14 days that you wish to cancel your order and that you intend to return the item(s). Kindly mention the details of the items, your name with which you placed your order and the reason for return. On receipt of the same, we will check your order details and communicate to you to proceed with the return. 

You may send your return by speed post or courier, properly packed, at the below-given address:

Love For White

C/o Indo Siam Textiles

A-407, Somdutt Chambers 1

5 Bhikaji Cama Place

New Delhi 110066

Ph: 09891218415,09818128660

Upon receipt of the parcel, we will initiate the refund within 1-2 working days. You will receive a confirmation email of the refund initiation from PAYUMONEY (payment gateway). The payment is usually credited back within 7 working days. 

Please get in touch with us on 09891218415/09818128660 or email us at returns@loveforwhite.com in case you need any further assistance

Return Policy Exceptions

The following items are not eligible for return or refund 

  • Washed and used articles.
  • Customized orders.
  • Mattress toppers both microfiber and feather down.
  • Any products altered at the customers end.
  • Incase of a second return by the same customer, a processing fees of 10% will be deducted from refund amount for processing charges.